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About Us

There’s a tremendous amount of information that’s become available over the last 20 years about people and performance but it’s not making it’s way into daily business practices.  At Total BackOffice Solutions, Inc., we work with organizations that want to improve their overall performance and effectiveness and are ready willing and able to break free from the status quo approach that is clearly not working, when you consider that the average lifespan of the S&P 500 companies has dropped from about 50 years down to 15 years since the 1950’s and employee engagement is at record lows.  

We have a holistic perspective that starts with an organizational culture that has a growth mindset, where everyone is challenged to stretch and reach for ever increasing goals.  It includes developing dynamic capabilities through growing people, continuous process and system improvement, an employee development pipeline, and pursuing strategic relationships to meet increasing customer wants and needs.

“I believe that it’s possible to craft wildly successful businesses, where their workforce is ecstatic to go to work every day, for generations to come, because they are continuously adding value that makes our world a better place.” S. Arlene Dilworth, CPA, CTP, CGMA. 

Breaking free from the status quo to create a business that is designed to naturally thrive and adapt in our ever changing world can feel daunting.  Not to worry, our Business Design 2.0 framework is comprehensive yet flexible and will work in any industry. The design includes highly motivating and progressive approaches that have been tried and proven by mavericks in the market place. Contact us today to learn more.

"Arlene and I worked together for over four years in senior management roles. Her integrity, work ethic, and continual push for excellence are beyond question. She has the capacity to analyze processes, define needed controls, and implement those controls at ground level. Arlene combines "big company" corporate intelligence and "small company" action and flexibility. I recommend her to anyone!"

−James O Frost, VP of Administration, Cymetech, LLC

Founder:

S. Arlene Dilworth, CPA, CTP, CGMA

Long story short, Arlene decided that she would rather improve organizational performance rather than report on it.  Arlene has over 30 years of professional business experience.  She spent most of her career serving as the CFO and Controller of businesses in a variety of industries, in addition to running her own outsourcing business.  Given her background through good times and bad, she is acutely aware of the challenges of doing business in today’s competitive environment.

Arlene is passionate about working with businesses to reveal their unique path to success. Her objective perspective combined with years of experience and ongoing studies enable her to shed light on hidden assets, reveal cloaked liabilities that sabotage the organization, and identify underutilized relationship capital opportunities.

Advances in neuroscience, neuroeconomics, behavioral economics, social psychology, positive psychology, psychology, and other fields of study like collective intelligence, appreciative inquiry, dynamic capabilities, stakeholder theory, and organizational effectiveness empower today’s organizations to be transformational and maintain a competitive advantage in our fast paced world.  Arlene recognizes the powerful impact embracing these new approaches has on long-term success and is determined to bring them to the business community.  

Using these progressive insights, Arlene developed the Business Design 2.0 framework to help organizations become more effective in their efforts and increase their performance.  The various facets of the design are intended to make the organization more resilient, agile, and essentially “future proof” it so that it can handle whatever the environment (or economy) throws its way.

As a Certified Public Accountant, Certified Treasury Professional, and a Certified Global Management Accountant, Arlene continually completes advanced coursework to remain current on relevant issues and enhance her knowledge base; in addition to reading anything the she thinks might benefit her work in improving organizational performance. She constantly strives to find new ways to enhance the services to and quality of life for her clients.

Personal Side:

Having an adventuresome spirit, Arlene has participated in a variety of activities including kayaking, white water rafting, hang gliding, snow skiing, scuba diving, and sky diving. She admits that even though the opportunities are few and far between, she enjoys scuba diving the most!

Certifications / Memberships / Background

Texas HUB Certification:
Historically Underutilized Business Certification for the State of Texas

WBENC Certification:
Women’s Business Enterprise National Council is a nationally recognized Woman Owned Business Certification

American Society for Training & Development:
Human Performance Improvement Certificate, includes:
Analyzing Human Performance Improvement Certificate
Selecting Human Performance Improvement Solutions Certificate
Human Performance Improvement Basics Certificate
Facilitating Organizational Change Certificate
Consulting Skills Certificate

Multi-Health Systems, Inc.:
EQ-i2.0 and EQ 3602.0 Assessment Certification
RiskType Compass Assessment Certification
Benchmark of Organizational Emotional Intelligence Survey Administration

Association Memberships:
American Institute of Certified Public Accountants
Society of Emotional Intelligence
Texas Chapter, Society of Emotional Intelligence, Chairperson
Women’s Business Enterprise Alliance

Industries Served/Supported:
Professional Services Companies
Manufacturing: Chemical, Equipment, & Parts
Public Utilities: Electric, Gas, & Water
Banking / Trust Services / Private Real Estate & Investment Holdings
State University
Local Government

Credentials:
CPA – Individual License as Certified Public Accountant in Texas
CTP – Certified Treasury Professional
CGMA – Chartered Global Management Accountant

Education:
Master of Science in Accounting – Sam Houston State Univ.
Bachelor of Business Administration – Sam Houston State Univ.